Here at BENUTRITIONS (BIOEVOLVES) we take pride in making sure that each and everycustomer has a positive experience. Customers can order with confidence and peace-of-mindknowing that your money will never be wasted on a product that is sub-par. If you feel that theresults of your supplements are insufficient, please contact us and we will make sure that thesituation is remedied quickly and fairly.
SHIPPING POLICY
All orders are processed to ship Monday through Friday. They are shipped via USPS or UPS andInternational orders are shipped with DHL or UPS.Once you receive your tracking information,it can take 24-48 business hours for the tracking to update.
We strive to uphold the highest levels of quality customer service. It is our ultimate goal at BENUTRITIONS (BIOEVOLVES) to create life-long customers and we will do everything inour power to ensure that your experience with us is one that makes you want to shop with usagain and again.
ORDER PROCESSING
Our standard processing time is 2-4 business days for all items that are instock. Processing timesare not calculated into the estimated delivery times. Depending on the amount of orders that wereceive over the weekend will also possibly delay your processing time.Orders are not processedon weekends or U.S. Holidays. Extra time maybe required for larger orders, international orders,orders requiring additional customer information, or out of stock items.
UPS SHIPPING
UPS shipping takes anywhere between 5-7 days to receive.
PRIORITY SHIPPING
From USPS.com:All priority shipping has an expected delivery time of 1, 2, or 3 business days and is based on theorigin, destination, and drop-off time.The expected delivery date does not come with amoney-back guarantee.
UPS & USPS SHIPPING ESTIMATEDSHIPPING GUIDELINES
Order Submitted By
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Order Shipped By
Tuesday-Wednesday
Wednesday-Thursday
Thursday
Friday
Monday
Tuesday
Tuesday-Wednesday
Expected Delivery
2-6 business days later
2-6 business days later
2-6 business days later
2-6 business days later
2-6 business days later
2-6 business days later
2-6 business days later
INTERNATIONAL CUSTOMS
You are responsible to know the import regulations for your country. Please research allsupplements to ensure that theyare legal for importation PRIOR to ordering. Once the order hasleft our premises we cannot be held responsible for customs delays. Most countries will have notrouble but we post this disclaimer in the off chance that there is an issue.If, by chance, the orderis returned to us and you wish to have a refund then we will do so only after we have receivedthe goods back. The refund will be calculated as Total cost less shipping and a 15% restockingfee for a total of an 85% refund not including shipping.
We provide tracking information for all orders so please be diligent and keep track of yourorders' progress through the mail system.We do not have a reship policy. We DO assume that all clients are aware of their own countries'laws and therefore you areresponsible for dealing with your countries' customs.Please know your own import regulations before ordering. It is your responsibility. If customsdoes not return the products to us we cannot issue the 85% refund to you.If your order is denied entry into your country, we strongly advise attempting to have the itemssent back to us and we will refund your order less shipping and a 15% restocking fee.
CUSTOM FEES
Please be aware if you purchase internationally that you are responsible for paying theadditional costssuch as duties, taxes, and customs clearance fees. These charges can vary widely and are often based onthe price and type of item, package weight and dimensions, origin country, and the taxes, duties, andfees of the destination country (this does not include our shipping costs).
BENUTRITIONS (BIOEVOLVES) isn’t responsible for any additional charges that may applyafter a purchase is completed on the BENUTRITIONS (BIOEVOLVES) site.
RETURN/REFUND POLICY
All returns and exchanges areaccepted within 30 days of receiving the item.If you are missing an item or the item that you receive is damaged, then please contact us and we willsend out a replacement free of any shipping costs to you. You must notify us within 3 days of receipt ofshipment.If a refund is deemed necessary, then we will manually refund your transaction for the appropriateamount for the returned items. Chargebacks will not be taken lightly and will subject the client to beingput on the no-sell list.Refunds will only be issued after all items in the original package have been returned to us, includingfree promotional items. Please always contact us first because most issues can be resolved very easily.All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not thecase, then please email us and we will work with you. Each case is handled individually.If a product is missing from your order, then please contact us and once we verify the legitimacy of theclaim then we will send the missing item to you. All orders are documented and are photographed priorto shipping to avoid any fraudulent claims.
Address:
631 Holcomb Bridge Rd; Suite A
Roswell, GA 30076
